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of the many far-reaching promises of the Internet is that the
global neural system of modems, servers and fiber-optic cable
has liberated individuals from geographical shackles. After all,
the Internet allows a store in New Britain, Connecticut, to sell
books to customers in Great Britain, a tour guide in Nepal to
pitch customers in Nebraska, and a magazine editor in a New York
apartment building to swap files with a magazine designer in New
Orleans.
Today, in theory, participants in the digital economy can do
business from anywhere. But in the Information Age, many businesses
are finding that location not only still matters it matters
even more. Last fall, I spent some time at Lincoln-Mercurys
new headquarters in Irvine, California. The executives rhapsodized
about how leaving their historic home of Detroit and joining the
burgeoning car-design center in Southern California had rejuvenated
the organization.
Personal-computer maker Gate-way 2000 is the prototypical New
Economy company. Ted Waitt and Mike Hammond started Gateway in
1985 in an Iowa farmhouse and moved the business north to North
Sioux City, South Dakota. The company made a virtue of its remote
location, taking advantage of low labor and real-estate costs
to get a leg up on competitors. But Gateway quickly outgrew its
prairie digs. By 1998, it had 14,000 employees and sales of $7.5
billion. And its founders realized that this Fortune 500 company
needed to be somewhere else to attract seasoned executives. So
in 1998, Gateway moved its administrative headquarters to San
Diego.
For an increasing number of companies like Gateway, cities have
become more appealing. During the Old Economy recession of the
1990s, the downtown areas of New York, San Francisco, and Los
Angeles were written off as obsolete ghost-towns. But in the past
several years, each has come roaring back, creating hundreds of
thousands of new jobs. And in an unexpected twist, cities like
New York have become among the biggest beneficiaries of the digital
economy.
Many observers have noted and chronicled the growth of New Yorks
Silicon Alley. As a result, local readers are probably conversant
with the whos and wheres of New Yorks
digital epicenter. But until now, nobody has attempted to account
for the how and why. And that makes Theresa
Lants piece on the rise of Silicon Alley (p. 9) a perfect
centerpiece for this issue. Lant weaves together the trends in
technology, politics, and the local economy with the career arcs
of individual players. The end result is a compelling narrative
that explains the unexpected rise of a thriving and prosperous
Silicon Alley from the gloom of the downtown recession of the
early 1990s.
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of the trends that continues to propel the digital economy forward
has been the belated but steady move by established firms onto
the Internet. Metropolitan areas have also benefited from this
trend. New York-based bookseller Barnes & Noble, for example,
begat New York-based online bookseller Barnesandnoble.com. ToysrUs,
based in suburban New Jersey, spawned Fort Lee, N.J.-based toysrus.com.
And it made perfect sense for Donaldson, Lufkin, & Jenrette
to base its online offering, DLJDirect.com, in Jersey City and
New York. Marshall Loebs insightful interview with DLJDirect
CEO Blake Darcy (p. 4) brings to light the challenges and opportunities
established Wall Street firms face when confronting the Internet.
nitially,
many observers felt the growth of online commerce would be a threat
to cities like New York. After all, New York is, among other things,
the retail capital of the world. Millions of shoppers annually
flood into the citys department stores and boutiques in
search of bargains and hard-to-find goods. The rise of online
retailers threatened to disintermediate stores, from Armani to
Zegna. And analysts and researchers hastened to issue hyperbolic
predictions. In his timely piece, Joel Steckel (p. 22) looks into
the origins of todays wildly disparate predictions about
e-commerce, and (politely) asks forecasters to show us the methodology!
These days, as online retail pioneers like eToys and Amazon.com
continue to pile up losses, e-tailing has fallen out of favor.
The original Internet business model of selling low-margin goods
seems to be on the outs, at least temporarily. Online retailers
had also justified such aggressive spending as necessary to build
a lasting brand. But it is important for investors to consider
that brands may not always stand the test of time. In his useful
study (p. 31), Peter Golder digs into history to suggest why some
leading brands survive for decades and why others dont.
Online retailers have been replaced in the media and investors
imagination by digital newcomers like business-to-business firms,
or on-line application service providers. And next year, the pages
of Business Week and Fortune will probably be filled with talk
of entirely new modes of doing business. Thats why we thought
it would be useful to sit down for a chat with Christopher Tucci,
the co-author of a new text- book on Internet business strategy
(p. 16). He provides some suggestions for considering what types
of companies will make it here, and which may not.
One of the downsides of the rebirth of many American cities has
been the concurrent growth in traffic. In urban areas like Atlanta,
Los Angeles, and Washington, and, yes, New York, hour-long commutes
have become commonplace. Many companies have sought to battle
the scourge of traffic by having employees work from remote locations.
But this poses challenges. And as Roger Dunbar and Ragu Garud
note in their forward-looking essay (p. 18), this new mode of
working telework promises to transform
corporate culture.
To a degree, all of us have become teleworkers. Cell phones,
the Internet, and wireless devices now link us to our offices,
and to one another, regardless of our location. As a result, executives
in all types of businesses are being forced to consider, and reconsider,
the physical location of their headquarters.
hus
far, the digital economy has been a boon to cities. I believe
it will continue to be. These days, you can start and run a business
anywhere. But if you want the enterprise to live to its full potential,
you might have to physically move it to a place where it can tap
into the best resources: technological, financial and human. And
today, the richest deposits of these resources typically can be
found in large cities.
Daniel Gross is editor of Sternbusiness.
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