contents

A LETTER FROM THE DEAN

STERN CHIEF EXECUTIVE SERIES
Interview with Larry Bossidy, former chairman and CEO Honeywell International and AlliedSignal

LEADING INDICATORS
by Daniel Gross

UNCERTAIN HOURS
A conversation with former Treasury Secretary Robert Rubin

MEDIA MESSAGES
STERNbusiness interviews Steven Florio, former president and CEO of Condé Nast Publications

R-E-S-P-E-C-T
Informal status can matter
as much as a job title
by Sandra E. Spataro and Cameron Anderson

LIVE AUCTION HEROES
How reputations are made
on eBay
by Luís Cabral and Ali Hortasçu

AUTOMATION’S NEXT WAVE
Outsourcing may be just getting started
by Alexander Tuzhilin

COMMAND & CONTROL
A better way to encourage employee cooperation
by Steven L. Blader and
Tom R. Tyler

HOT OFF THE PRESS
Managing media in a crisis
by Irv Schenkler

ENDPAPER
by Daniel Gross

 


A publication of the Stern School of Business, New York University
President, New York University • John E. Sexton
Dean, Stern School of Business • Thomas F. Cooley
Chairman, Board of Overseers • William R. Berkley
Chairman Emeritus, Board of Overseers • Henry Kaufman
Associate Dean, Marketing and External Relations • Joanne Hvala
Editor, Sternbusiness • Daniel Gross
Project Manager • Lisette Zarnowski
Design • Esposite Graphics
Illustrations • Ken Orvidas, Gordon Studer, Juliette Borda , Dave Cutler, Michael Caswell, Robert O’Hair

Letters to the Editor may be sent to:
NYU Stern School of Business
Office of Public Affairs
44 West Fourth Street, Suite 10-160
New York, NY 10012

www.stern.nyu.edu