Monday 5-7 PM (or by appointment)
MW, 8:00am to 9:15am
Class will not meet on:
Class will meet on:
See Course Out Line for Course Description:
Please see below:
COMPETITIVE ADVANTAGE FROM OPERATIONS
MODULE 1: Introduction to Operating Systems:
Process Design and Analysis
Sep 7 SESSION 1: INTRODUCTION – OPERATIONS AS A SOURCE OF
Sep 12SESSION 2: PROCESS DESIGN
Use the following study questions as an aid in analyzing the case.
(a) Describe Benihana as an operating system. (Draw a process flow diagram.) List the relevant inputs, process, and output elements in three columns.
(b) How does the operating system support the Benihana concept?
(c) Which parameters of the operating system influence the throughput of a Benihana Restaurant?
(d) How does the cost structure of a Benihana restaurant compare with that of a typical American restaurant? How does Benihana get its competitive advantage?
(e) What is the proper relationship between the number of tables in the dining room and number of seats in the bar? Assume they want the average customer to stay 20 minutes in the bar.
Make sure to retain a copy of all homework submitted.
Sep 14SESSION 3: OPERATING SYSTEMS – TYPES OF OPERATING
Sep 19 SESSION 4: PROCESS ANALYSIS (1)
Sep 21SESSION 5: PROCESS ANALYSIS (2)
a) Describe Donner as an operating process. To simplify this task, consider only the flow of the most important output.
b) Assume Donner has to process 60 orders in a certain month. What is the capacity (in terms of the number of boards) of each operation and of the entire system?
c) What factors influence the capacity of the entire system? What is the current utilization of the machines?
d) What was the efficiency of Donner?
e) What are the causes of the major problems described at the end of the case? How would you propose to resolve them?
Sep 26 SESSION 6: THE BASIC LINEAR PROGRAMMING (LP) PROBLEM
Sep 28 SESSION 7: SOLUTION TECHNIQUES: GRAPHICAL METHOD AND
ENUMERATING THE CORNER POINTS
Oct 3 SESSION 8: LP SOLUTION (LINDO OR EXCEL INTERPRETATION)
Oct 5 SESSION 9: USING THE LP MODEL AND MIDTERM REVIEW
Oct 10 Monday No Stern Classes
Oct 12 SESSION 10: Midterm Exam I
Oct 17 SESSION 11: TIME BASED COMPETITION
1. Read Chapter 3 in H&R (p. 55-81). Attempt the discussion questions at the end of the chapter.
2. Draw the networks for the projects described in the FCN/Securities Demo (A) exercise (on Blackboard).
Oct 19 SESSION 12: PROJECT MANAGEMENT
1. Read, analyze and be prepared to discuss the other four project management network cases (exercises) assigned in class: FCN (B), FCN (C) (on Blackboard), Specialty Contractors, and Aerospace Components (on Blackboard).
2. Homework #4: Submit the solutions of Problems 3.7 and 3.9 on pages 90- 91 of H&R.
Oct 24 SESSION 13: QUALITY – ITS DEFINITION AND BASIS FOR
Oct 26 SESSION 14: QUALITY ANALYSIS, MEASUREMENT AND
Oct 31 SESSION 15: STATISTICAL QUALITY CONTROL
Nov 2 SESSION 16: QUALITY IMPROVEMENT
1. Read, analyze and be prepared to discuss the quality control issues in the South Tree Electronics case (on Blackboard)
2. In analyzing South Tree's quality control problem the following study questions may help:
a) Indicate on the process diagram, all current inspection points and note the accumulated cost and yield of each operation and test in the process.
b) How many circuits must you start with to achieve the desired output level?
3. Homework #6: (a) At what yield rate would you be indifferent between continuing and discontinuing the first inspection in the process? (b) Calculate and submit the cost of a good S-39 circuit. Show all work.
Nov 7 SESSION 17: Midterm Review
Nov 9 SESSION 18: Midterm Exam II
Nov 14 SESSION 19: INVENTORY / LOGISTICS
Nov 16 SESSION 20: THE ROLE OF INVENTORY - THE TRADITIONAL VIEW
Nov 21 SESSION 21: INVENTORY MANAGEMENT UNDER UNCERTAINTY
Nov 23 SESSION 22: SUPPLY CHAIN MANAGEMENT
Nov 28 SESSION 23: THE EFFECTS OF UNCERTAINTY - WAITING LINES
1. Read Quantitative Module D in H&R on Waiting Lines and Queuing Theory (p. 739-753 in H&R).
2. Prepare the seventeen discussion questions at the end of Module D in H&R (p. 758).
Nov 30 SESSION 24: INVENTORY IN ACTION: THE BEER GAME
Dec 5 SESSION 25: QUEUING THEORY IN ACTION
Debrief of the Beer Game
Read, analyze, and be prepared to discuss the First City National Bank case (on Blackboard). The following study questions will help:
a) Considering the data supplied for arrival and service times, how would you calculate an average arrival rate and service rate?
b) As Mr. Craig, what characteristics of this queuing system would you be most interested in observing?
c) What is the best number of tellers to use?
d) Calculate the waiting time for a customer (time spent in the queue before service) and determine which of the two line configurations you would recommend? Support your result with the appropriate quantitative queuing analysis.
Dec 7 SESSION 26: AN INTRODUCTION TO SIMULATION
Dec 12 SESSION 27: USE OF SIMULATION AS A PROBLEM SOLVING TOOL
FOR OPERATING SYSTEMS
Dec 14 SESSION 28: REVIEW OF COURSE MATERIAL
FINAL EXAMINATION DATES:
OPMG-UB.0001.001: December 21 8:00 – 9:50 AM
OPMG-UB.0001.002: December 19 10:00 – 11:50 AM.
CUSTOM TEXT: COMPETITIVE ADVANTAGE FROM OPERATIONS,
Pearson Custom Publishing; Seventh Edition, .
COMPUTER SOFTWARE: NYU Software Packages
HARVARD CASES (Included in Case Book that accompanies Custom Text)
NYU STERN CASE
OTHER MATERIAL (Included in Custom Text)
THE GOAL, Third Edition (Buy in Bookstore), Eliyahu M. Goldratt and Jeff Cox, North River Press, Inc. 2004.
Class Participation, Attendance, Quizzes 15%
Mid-Term Examination I 20%
Mid-Term Examination II 20%
Final Examination (Open book) 30%
At NYU Stern we seek to teach challenging courses that allow students to demonstrate their mastery of the subject matter. In general, students in undergraduate core courses can expect a grading distribution where:
Note that while the School uses these ranges as a guide, the actual distribution for this course and your own grade will depend upon how well you actually perform in this course.
The process of assigning grades is intended to be one of unbiased evaluation. Students are encouraged to respect the integrity and authority of the professor’s grading system and are discouraged from pursuing arbitrary challenges to it.
If you believe an inadvertent error has been made in the grading of an individual assignment or in assessing an overall course grade, a request to have the grade re-evaluated may be submitted. You must submit such requests in writing to me within 7 days of receiving the grade, including a brief written statement of why you believe that an error in grading has been made.
HOW TO PREPARE FOR CLASS DISCUSSIONS
Please read the cases carefully. Use the study questions supplied in the syllabus as a guide. Be prepared to be called-upon to present the facts of the case, or to carryout the analysis indicated by the study questions. Class attendance and participation will be graded on the scale of (0,2), where 1 is for attending without participating, 1.5 is for contributing some to class discussion, and 2 for a substantial contribution to class discussion.
-class contribution is a significant part of your grade and an important part of our shared learning experience. Your active participation helps me to evaluate your overall performance.
You can excel in this area if you come to class on time and contribute to the course by:
You will be assigned homework on a class-to-class basis for each topic. The homework assignments are due on the dates (sessions) where the assignments appear in the syllabus. Only assignments that are specifically designated as SUBMIT are to be handed-in at the beginning of class. Keep a copy of all homework submitted for reference during class.
Homework will be graded on the scale of (0,.5,1,1.5 and 2), and will not be accepted late. They must be prepared individually in order to receive credit. Please write clearly or word process your homework. You are allowed to discuss the general issues concerning the homework with one another. However, the details concerning the homework and the writing up of it, you have to do by yourself (so no two homeworks should look alike).
A quiz might be given in any session. The quiz will relate to facts given in a case and study questions asked in the syllabus.
The School expects that students will conduct themselves with respect and professionalism toward faculty, students, and others present in class and will follow the rules laid down by the instructor for classroom behavior. Students who fail to do so may be asked to leave the classroom.
I expect every student to be familiar with the Stern School of Business Honor Code. Some of the ways in which the code applies to this course are discussed below:
Collaboration on Graded Assignments
Students may not work together on graded assignment unless the instructor gives express permission.
Course evaluations are important to us and to students who come after you. Please complete them thoughtfully.
Integrity is critical to the learning process and to all that we do here at NYU Stern. As members of our community, all students agree to abide by the NYU Stern Student Code of Conduct, which includes a commitment to:
The entire Stern Student Code of Conduct applies to all students enrolled in Stern courses and can be found here:
Undergraduate College: http://www.stern.nyu.edu/uc/codeofconduct
Graduate Programs: http://w4.stern.nyu.edu/studentactivities/involved.cfm?doc_id=102505
To help ensure the integrity of our learning community, prose assignments you submit to Blackboard will be submitted to Turnitin. Turnitin will compare your submission to a database of prior submissions to Turnitin, current and archived Web pages, periodicals, journals, and publications. Additionally, your document will become part of the Turnitin database.
Your class may be recorded for educational purposes
If you have a qualified disability and will require academic accommodation of any kind during this course, you must notify me at the beginning of the course and provide a letter from the Moses Center for Students with Disabilities (CSD, 998-4980, www.nyu.edu/csd) verifying your registration and outlining the accommodations they recommend. If you will need to take an exam at the CSD, you must submit a completed Exam Accommodations Form to them at least one week prior to the scheduled exam time to be guaranteed accommodation.
Guidelines for Group Projects
Business activities involve group effort. Consequently, learning how to work effectively in a group is a critical part of your business education.
Every member is expected to carry an equal share of the group’s workload. As such, it is in your interest to be involved in all aspects of the project. Even if you divide the work rather than work on each piece together, you are still responsible for each part. The group project will be graded as a whole: its different components will not be graded separately. Your exams may contain questions that are based on aspects of your group projects.
It is recommended that each group establish ground rules early in the process to facilitate your joint work including a problem-solving process for handling conflicts. In the infrequent case where you believe that a group member is not carrying out his or her fair share of work, you are urged not to permit problems to develop to a point where they become serious. If you cannot resolve conflicts internally after your best efforts, they should be brought to my attention and I will work with you to find a resolution.
You will be asked to complete a peer evaluation form to evaluate the contribution of each of your group members (including your own contribution) at the conclusion of each project. If there is consensus that a group member did not contribute a fair share of work to the project, I will consider this feedback during grading.
STAT-UB-0103 - Statistics Course