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Class will meet on: TBA
Course Description and Learning Goals
See Course Out Line for Course Description:
Required Course Materials
Please see below:
COMPETITIVE ADVANTAGE FROM OPERATIONS
MODULE 1: Introduction to Operating Systems:
Process Design and Analysis
Sep 8 SESSION 1: INTRODUCTION – OPERATIONS AS A SOURCE OF
Recommended reading : The Goal by E.M. Goldratt
Introduction to Operations Management – Course Introduction and Overview
Sep 13SESSION 2: PROCESS DESIGN
Read Chapter 1 in Heizer and Render (H&R)
Read Analysis of an Operation
Read, analyze, and be prepared to discuss the Benihana of Tokyo case (pages 91-108) in Casebook. Use the following study questions as an aid in analyzing the case.
(a) Describe Benihana as an operating system. (Draw a process flow diagram.) List the relevant inputs, process, and output elements in three columns.
(b) How does the operating system support the Benihana concept?
(c) Which parameters of the operating system influence the throughput of a Benihana Restaurant?
(d) How does the cost structure of a Benihana restaurant compare with that of a typical American restaurant? How does Benihana get its competitive advantage?
(e) What is the proper relationship between the number of tables in the dining room and number of seats in the bar? Assume they want the average customer to stay 24 minutes in the bar.
Homework #1: Answer questions (a) and (e) and submit at the beginning of class.
Make sure to retain a copy of all homework submitted.
Sep 15SESSION 3: OPERATING SYSTEMS – TYPES OF OPERATING
Read Chapter 7, pages 253-266 in H&R.
Read Terms Used In Operations Management (p.1-4 in Casebook)
Discussion questions 2,4,9,11,12,13, and 14 in H&R (p 281-282)
Sep 20 SESSION 4: PROCESS ANALYSIS (1)
Read Chapter 7, pages 266-279 in H&R
Read Chapter 5, pages 162-172 and 178-180 in H&R
Read, analyze and be prepared to discuss the Kristen's Cookie Company case (p. 109-112 in Casebook) utilizing the six key questions at the end as guides. In particular prepare question 4 below.
What are the cycle time, throughput time, and capacity of each operation and the whole production system?
Homework 2: Draw a Gantt chart for Kristen's operation assuming orders are for three-dozen cookies, orders come every 20 minutes AND Kristen’s roommate is absent. Draw the Gantt chart for just the first three orders. (The use of Gantt charts is explained on pages 15 and 16 of “Analysis of an Operation” in the Case Book). Submit this analysis at the beginning of the class.
Sep 22SESSION 5: PROCESS ANALYSIS (2)
Read the Donner Company case (p. 113-126 in Casebook). Use the EXCEL spreadsheets discussed in class (Donner.xls and Donner1.xls) to analyze and understand the relationships between number of orders (set-ups) in a month, order size, and capacity
Use the following study questions as guides in analyzing the case:
Describe Donner as an operating process. To simplify this task, consider only the flow of the most important output.
Assume Donner has to process 60 orders in a certain month. What is the capacity (in terms of the number of boards) of each operation and of the entire system?
What factors influence the capacity of the entire system? What is the current utilization of the machines?
What was the efficiency of Donner?
What are the causes of the major problems described at the end of the case? How would you propose to resolve them?
MODULE 2: Optimal Resource Allocation
Sep 27 SESSION 6: THE BASIC LINEAR PROGRAMMING (LP) PROBLEM
Read Quantitative Module B: Linear Programming in H&R (pages 705-720). You may do the first reading for a quick overview.
Read (more carefully) pages 705-712, again.
Attempt Problem B.10 on page 727.
Be sure you get the handout with five extra problems.
Sep 29 SESSION 7: SOLUTION TECHNIQUES: GRAPHICAL METHOD AND
ENUMERATING THE CORNER POINTS
Read pages 712-720 in Quantitative Module B (H&R).
Solve problems B.2 and B.3 on page 726 using (a) Graphical and (b) Enumerating the Corner Points methods.
Oct 4 SESSION 8: LP SOLUTION (LINDO OR EXCEL INTERPRETATION)
Solve problems 1-5 on the Hand-out Sheet using EXCEL method.
Solve Problem B.2 and B.3 on page 726, using this method.
Interpretation of the results
Homework #3:Solve and submit problems B.5 and B.9 on pages 726 and 727 of the textbook.
Oct 6 SESSION 9: USING THE LP MODEL AND MIDTERM REVIEW
Read pages 712-720 in Quantitative Module B (H&R).
Read, analyze, and be prepared to discuss the Otto Development Corporation case.
Review of all the material before the midterm
Oct 11 Monday No Stern Classes
Oct 13 SESSION 10:Midterm Exam I
MODULE 3: Time Based Competition
Oct 18 SESSION 11: TIME BASED COMPETITION
Read Chapter 3 in H&R (p. 55-81). Attempt the discussion questions at the end of the chapter.
Draw the networks for the projects described in the FCN/Securities Demo (A) exercise (p. 30 in Casebook).
Oct 20 SESSION 12: PROJECT MANAGEMENT
Read, analyze and be prepared to discuss the other four project management network cases (exercises) assigned in class: FCN (B), FCN (C) (p.31-32 in Casebook), Specialty Contractors, and Aerospace Components (p. 35-37 in Casebook).
Homework #4: Submitthe network for the Allied Distributing exercise (p.33-34 in Casebook) at the beginning of class.
MODULE 4: Managing Quality as a Strategic Issue
Oct 25 SESSION 13: QUALITY – ITS DEFINITION AND BASIS FOR
Preview of the next half of the course.
Read Chapter 6 in H&R (p. 191-212)
Oct 27 SESSION 14: QUALITY ANALYSIS, MEASUREMENT AND
Read the Ford-Firestone case (p. 39-70 in Casebook) and be prepared to discuss.
Homework #5:Prepare and submita Fishbone Diagram of the tread-separation / SUV rollover.
Nov 1 SESSION 15: STATISTICAL QUALITY CONTROL
Read the Supplement to Chapter 6 in H&R (p. 221-240).
Nov 3 SESSION 16: QUALITY IMPROVEMENT
Read, analyze and be prepared to discuss the quality control issues in the South Tree Electronics case (p. 71-78 in Casebook)
In analyzing South Tree's quality control problem the following study questions may help:
Indicate on the process diagram, all current inspection points and note the accumulated cost and yield of each operation and test in the process.
How many circuits must you start with to achieve the desired output level?
At what yield rate would you be indifferent between continuing and discontinuing the first inspection in the process?
Homework #6:Calculate and submit the cost of a good S-39 circuit. Show all work.
Nov 8 SESSION 17: Midterm Review
Nov 10 SESSION 18: Midterm Exam II
MODULE 5: Inventory Concepts and Models
Nov 15 SESSION 19: INVENTORY / LOGISTICS
Read Chapter 12 in H&R (p. 481-501 in H&R).
Nov 17 SESSION 20: THE ROLE OF INVENTORY - THE TRADITIONAL VIEW
Read, analyze and be prepared to discuss the Blanchard Company case (p. 127-138 in Casebook) using the following study guide questions:
Determine which costs should be included to perform EOQ/ELS calculations.
What are the assumptions of EOQ/ELS model that Blanchard has?
Briefly describe the inventory system designed by Bob and Elliot.
Evaluate this system by identifying the major advantages and disadvantages.
What is Blanchard's shortage costs for its products?
Get a handout with homework #7 (XENON CASE (on Blackboard))
Nov 22 SESSION 21: INVENTORY MANAGEMENT UNDER UNCERTAINTY
Read Chapter 12 in H&R (p. 502-506 in H&R).
Read the Chapter 16 in H&R on Just-in-Time systems (p. 639-659 in H&R)
Read, analyze and be prepared to discuss the L.L. Bean Inc. case.
Homework #7:Submit solution.
Nov 24 SESSION 22: INVENTORY IN ACTION: THE BEER GAME
Nov 29 SESSION 23: SUPPLY CHAIN MANAGEMENT
Debrief of the Beer Game
Read Chapter 11 and the Supplement to Chapter 11 in H&R (p. 431-475)
Read and be prepared to discuss the Dell Direct case (to be distributed in class).
Answer the following questions?
What are the operational factors that contribute to Dell’s competitive advantage?
In your opinion, what should Dell do to keep their competitive advantage?
MODULE 6: Time-to-Market & Responsiveness
Dec 1 SESSION 24: THE EFFECTS OF UNCERTAINTY - WAITING LINES
Read Quantitative Module D in H&R on Waiting Lines and Queuing Theory (p. 753-766 in H&R).
Prepare the sixteen discussion questions at the end of Module D in H&R (p. 775).
Dec 6 SESSION 25: QUEUING THEORY IN ACTION
Read, analyze, and be prepared to discuss the First City National Bank case (p.83-88 in Casebook). The following study questions will help:
Considering the data supplied for arrival and service times, how would you calculate an average arrival rate and service rate?
As Mr. Craig, what characteristics of this queuing system would you be most interested in observing?
What is the best number of tellers to use?
Calculate the waiting time for a customer (time spent in the queue before service) and determine which of the two line configurations you would recommend? Support your result with the appropriate quantitative queuing analysis.
Dec 8 SESSION 26: AN INTRODUCTION TO SIMULATION
Read Quantitative Module F in H&R on simulation (p. 795-805 in H&R)
Discussion questions 1,2,4,5,7,10,11,12 and 13 H&R (p. 810)
Prepare problem F.1 H&R (p. 810)
Homework #8:Submit the solutions to problems D5, D9, D19 in H&R (p. 776-778).
Dec 13 SESSION 27: USE OF SIMULATION AS A PROBLEM SOLVING TOOL
FOR OPERATING SYSTEMS
Consider the First City National Bank case again (p.83-88 in Casebook). By hand, simulate and submit 25 arrivals (track them through the bank) using the inter-arrival time distribution and service time distribution given in the case, with three tellers, for each of the two line arrangements. Identify assumptions that are necessary?
Consider the First City National Bank case again. What are the advantages of using simulation to study this operation? What are the limitations?
Which alternative arrangement of teller lines should Mr. Craig select based on the simulations?
Dec 15 SESSION 28: REVIEW OF COURSE MATERIAL
FINAL EXAMINATION T.B.A.
Required Course Materials
CUSTOM TEXT: COMPETITIVE ADVANTAGE FROM OPERATIONS,
Pearson Custom Publishing; 2008.
COMPUTER SOFTWARE: NYU Software Packages
HARVARD CASES (Included in Case Book that accompanies Custom Text)
BENIHANA OF TOKYO
KRISTEN'S COOKIE CO.
BLANCHARD IMPORTING AND DISTRIBUTING COMPANY, INC.
L.L. BEAN, INC.
NYU STERN CASE
THE FORD-FIRESTONE CASE
OTHER MATERIAL (Included in Custom Text)
TERMS USED IN OPERATIONS MANAGEMENT
ANALYSIS OF OPERATIONS
FCN SECURITIES DEMO (A), (B) AND (C)
WAITING LINE MANAGEMENT TABLE
FIRST CITY NATIONAL BANK
SOUTH TREE ELECTRONICS
XENON (on blackboard)
THE GOAL, Third Edition (Buy in Bookstore), Eliyahu M. Goldratt and Jeff Cox, North River Press, Inc. 2004.
Class Participation, Attendance, Quizzes 15%
Mid-Term Examination I 20%
Mid-Term Examination II 20%
Final Examination (Open book) 30%
At NYU Stern we seek to teach challenging courses that allow students to demonstrate their mastery of the subject matter. In general, students in undergraduate core courses can expect a grading distribution where:
25-35% of students can expect to receive A’s for excellent work
50-70% of students can expect to receive B’s for good or very good work
5-15% of students can expect to receive C’s or less for adequate or below work
Note that while the School uses these ranges as a guide, the actual distribution for this course and your own grade will depend upon how well you actually perform in this course.
The process of assigning grades is intended to be one of unbiased evaluation. Students are encouraged to respect the integrity and authority of the professor’s grading system and are discouraged from pursuing arbitrary challenges to it.
If you believe an inadvertent error has been made in the grading of an individual assignment or in assessing an overall course grade, a request to have the grade re-evaluated may be submitted. You must submit such requests in writing to me within 7 days of receiving the grade, including a brief written statement of why you believe that an error in grading has been made.
Professional Responsibilities For This Course
Class attendance is essential to your success in this course and is part of your grade. An excused absence can only be granted in cases of serious illness, grave family emergencies, or religious observance and must be documented. Job interviews and incompatible travel plans are considered unexcused absences. Where possible, please notify me in advance of an excused absence.
HOW TO PREPARE FOR CLASS DISCUSSIONS
Please read the cases carefully. Use the study questions supplied in the syllabus as a guide. Be prepared to be called-upon to present the facts of the case, or to carryout the analysis indicated by the study questions. Class attendance and participation will be graded on the scale of (0,2), where 1 is for attending without participating, 1.5 is for contributing some to class discussion, and 2 for a substantial contribution to class discussion.
-class contribution is a significant part of your grade and an important part of our shared learning experience. Your active participation helps me to evaluate your overall performance.
You can excel in this area if you come to class on time and contribute to the course by:
Providing strong evidence of having thought through the material.
Advancing the discussion by contributing insightful comments and questions.
Listening attentively in class.
Demonstrating interest in your peers' comments, questions, and presentations.
Giving constructive feedback to your peers when appropriate.
You will be assigned homework on a class-to-class basis for each topic. The homework assignments are due on the dates (sessions) where the assignments appear in the syllabus. Only assignments that are specifically designated as SUBMIT are to be handed-in at the beginning of class. Keep a copy of all homework submitted for reference during class.
Homework will be graded on the scale of (0,.5,1,1.5 and 2), and will not be accepted late. They must be prepared individually in order to receive credit. Please write clearly or word process your homework. You are allowed to discuss the general issues concerning the homework with one another. However, the details concerning the homework and the writing up of it, you have to do by yourself (so no two homeworks should look alike).
A quiz might be given in any session. The quiz will relate to facts given in a case and study questions asked in the syllabus.
Arrive to class on time and stay to the end of the class period. Chronically arriving late or leaving class early is unprofessional and disruptive to the entire class. Repeated tardiness will have an impact on your grade.
Turn off all electronic devices prior to the start of class. Laptops, cell phones and other electronic devices are a distraction to everyone.
The School expects that students will conduct themselves with respect and professionalism toward faculty, students, and others present in class and will follow the rules laid down by the instructor for classroom behavior. Students who fail to do so may be asked to leave the classroom.
I expect every student to be familiar with the Stern School of Business Honor Code. Some of the ways in which the code applies to this course are discussed below:
The honor code stipulates that no student will lie, cheat, copy or otherwise behave in an unfair manner to obtain academic advantage over other students.
As per the honor code, an individual’s name on a report should be included only if they have contributed to the analysis. If an individual has not contributed to the analysis in an intellectual manner, it is a violation of the honor code to include his or her name.
Furthermore, you may not refer to case write-ups from classes offered in earlier semesters.
The premise of the honor code is that ideas should be attributed to their source. Therefore, please acknowledge the main source(s) of data, facts, and ideas (other than from the instructor or textbook) in all your written work and when you make a presentation. If you use material from a source other than the lecturer, the textbooks or the lecture notes, you must attribute the source. For example, say, “I discussed this with the TA.” Or “I obtained this from the following website.”
You may discuss the homework with your classmates, TA or me. However, you must do them individually. The discussion is limited to “how to solve” type of questions. The actual solution must be done individually. Do not be worried of getting the answer incorrect in the homework. Most of the points will be given for using the correct approach.
Collaboration on Graded Assignments
Students may not work together on graded assignment unless the instructor gives express permission.
Course evaluations are important to us and to students who come after you. Please complete them thoughtfully.
Integrity is critical to the learning process and to all that we do here at NYU Stern. As members of our community, all students agree to abide by the NYU Stern Student Code of Conduct, which includes a commitment to:
Exercise integrity in all aspects of one's academic work including, but not limited to, the preparation and completion of exams, papers and all other course requirements by not engaging in any method or means that provides an unfair advantage.
Clearly acknowledge the work and efforts of others when submitting written work as one’s own. Ideas, data, direct quotations (which should be designated with quotation marks), paraphrasing, creative expression, or any other incorporation of the work of others should be fully referenced.
Refrain from behaving in ways that knowingly support, assist, or in any way attempt to enable another person to engage in any violation of the Code of Conduct. Our support also includes reporting any observed violations of this Code of Conduct or other School and University policies that are deemed to adversely affect the NYU Stern community.
The entire Stern Student Code of Conduct applies to all students enrolled in Stern courses and can be found here:
To help ensure the integrity of our learning community, prose assignments you submit to Blackboard will be submitted to Turnitin. Turnitin will compare your submission to a database of prior submissions to Turnitin, current and archived Web pages, periodicals, journals, and publications. Additionally, your document will become part of the Turnitin database.
Recording of Classes
Your class may be recorded for educational purposes
Students with Disabilities
If you have a qualified disability and will require academic accommodation of any kind during this course, you must notify me at the beginning of the course and provide a letter from the Moses Center for Students with Disabilities (CSD, 998-4980, www.nyu.edu/csd) verifying your registration and outlining the accommodations they recommend. If you will need to take an exam at the CSD, you must submit a completed Exam Accommodations Form to them at least one week prior to the scheduled exam time to be guaranteed accommodation.